All About Eye Street

Background

Founded in 1995, Eye Street Solutions is a privately held, engineering focused small business that provides exceptional professional services across a wide range of information technology challenges and perspectives.

The Eye Street philosophy dictates that our outstanding people develop a detailed understanding of each project and apply a combination of our proven methodology and technical excellence to deliver exceptional quality and consistent added value. The application of this philosophy has enabled Eye Street to consistently exceed the expectations of our Clients and become their trusted partner in helping them achieve their business objectives.

We are successful because we do outstanding work. We know this because our Clients tell us, but it is also evidenced by the fact that all of Eye Street’s growth to date is a direct result of reputation, referrals, repeat business, and excellent Client relationships.

As with any for-profit business, Eye Street’s success is ultimately measured at the bottom line. Our focus, however, is firmly on the success of our Clients and our employees because we know that if they are successful, Eye Street will be too.

Overview

Eye Street has been providing outstanding Advanced Solutions Engineering services in information technologies to business and government for over a decade. We use the phrase “Advanced Solutions Engineering” because we:

• Bring Advanced knowledge, experience, and creativity to all of our engagements
• Don’t merely provide services and technology, but deliver complete, value-added Solutions to help our Clients achieve their business objectives
• Through the application of sound Engineering principles, create economical solutions for challenging problems resulting in products or services that are of outstanding value to our Clients

Our solutions have satisfied a wide range of requirements, including:

• Mobile application solutions that provide GIS and localization based information, data processing and information retrieval capabilities that extend the reach and utility of enterprise information technology solutions.
• Online transaction processing with complex data-driven rules and validation
• Powerful decision support and online analytical processing
• Sophisticated incident and event data monitoring, analysis, management, and visualization
• Asset data capture, order processing, and inventory management
• Web and workflow management for digital assets, publications, and web content
• Survey and assessment systems with integrated rating, evaluation, and reporting
• Financial, payroll, and accounting systems
• Database integration, replication, performance analysis, and tuning

Reasons for Eye Street’s success

• Employing and retaining only top-tier technology professionals
• Consistently providing added value and exceeding Client expectations
• Reliably delivering our projects on time and on budget
• Working hard to maintain excellent relationships with our Clients
• Adhering to industry best practices and standards
• Using proven, repeatable methodologies for agile and iterative development
• Understanding that technology is a means, not an end
• A fundamental commitment to honesty and professional ethics
• We are serious and disciplined, but we enjoy what we do and we have fun doing it

The Eye Street Philosophy

It is commonplace in our industry to see consultants deliver “good” results by transforming a set of requirements into a product or solution without adding any value. At Eye Street, “good” is not good enough… we believe that our role goes beyond just doing. The degree to which we collaborate with our Clients to assess, comprehend, innovate, and improve is the degree to which true value is added and projects succeed beyond the Client’s expectations.

The Eye Street philosophy successfully integrates people, processes, and technologies while fostering an environment that is conducive to creativity and innovation, ultimately resulting in success for our Clients. We believe that great people can do amazing things when given some latitude, so we abide by a policy of minimum corporate interference with maximum corporate support. Our flat organization structure supports accessibility and agility and encourages collaboration between all team members.

We have created a culture of pride in workmanship, attention to detail, dedication to quality, and sense of the common mission to deliver solutions for our Clients that provide the best combination of results and value. We take pride in our work product and consider it an expression of our technical talents, values, and work ethic.

We recognize that culture and work environment are crucial elements to staff retention and ultimately to delivering superior Client solutions. Eye Street continuously evaluates and carefully manages growth so we can maintain the most effective infrastructure for the business, ensuring that we preserve our outstanding culture and environment.

Our People

As a professional services company, Eye Street knows that our people are absolutely critical to the success of our Clients, and ultimately to our own success. We are determined to give every one of our customers the best, so we engage in an extremely stringent hiring process to ensure that each new Eye Street employee comes exclusively from the top tier of available talent. Once we have these outstanding people on our team, we work hard to retain them by providing challenging projects, great benefits, professional growth opportunities, a friendly and enabling culture, and a dedication to the quality of life for every employee.

This recruitment and retention strategy has enabled Eye Street to build a team of exceptionally talented, motivated, and multi-disciplinary engineers and managers who possess a formidable amount of experience. Extensive wisdom, practical knowledge, theoretical understanding, analytical ability, and commitment to ethics and professionalism are just some of the qualities that characterize Eye Street employees. The extraordinary quality of our people helps differentiate Eye Street from much of our competition.

Our Methodology

At Eye Street we know the significance of process. Well defined and executed processes result in better software and more successful projects. In order, however, for our projects to be truly successful and a good value for our Clients, however, our processes must be rigorous enough to prevent problems and unwanted surprises while being flexible and adaptable enough to accommodate change. To strike this balance, Eye Street skillfully employs Capability Maturity Model Integration (CMMI) principals within process frameworks such as OpenUP and other agile, iterative methodologies.

All Eye Street projects effectively use Software Development Lifecycle (SDLC) management and controls that result in a phased delivery approach with deep customer involvement. Our focus on frequent, honest communication with our Clients produces well managed expectations and excellent visibility.

Our solid process toolset fully automates task tracking and assignments and simplifies collaboration and accountability within Eye Street teams and between Eye Street and our Clients. The Eye Street methodology, combined with our proven, PMI Certified Project Management and excellent tools, has contributed appreciably to our many long and mutually rewarding Client relationships.

Highlights and Services

• OpenUP and other Agile, Iterative Methodologies
• Full System/Software Development Lifecycle (SDLC) Implementations
• PMI Certified Project Management
• ITIL V3 and CMMI Based Services
• Solid Supporting Toolsets for Process and Project Management
• Accurate, Insightful Requirements Engineering
• Project Salvage and Recovery

Perspectives

Eye Street has successfully solved many difficult business problems for our business Clients through the skillful application of technology. Also, as a vital partner on many Government contracts, Eye Street has effectively delivered critical systems and services to help those organizations achieve their missions. A few of those mutually resounding successes for both us and our Clients are highlighted below.

Fire Incident Data Management

Eye Street built, has enhanced, and continues to maintain a distributed data collection, validation, analysis, and reporting system for fire incident data. Fully certified and accredited, the system has reliably and continuously produced for over seven years at a 99.9% availability rate. It has nearly 4,000 rules, contains over 85 million incident records, and has 9,000+ users worldwide.

Inventory & Logistics Management

Eye Street designed and implemented a web-based inventory and asset management system that is currently used at over 950 facilities nationally and represents over 83 million items worth more than $4 billion. Eye Street also built a mobile version for use on a handheld barcode scanner to provide increased efficiency and accuracy for inventories and logistics.

Network Security Visualization & Analysis

Eye Street implemented a platform for integrating and correlating multiple real-time and auxiliary intelligence and network security data sources, and designed and built an advanced real-time visualization, data mining, and analytical capability utilizing that platform.

Network Asset Configuration Management

Eye Street designed and helped implement a comprehensive, enterprise-wide agent and web-based asset configuration management system to analyze incidents and network-based asset configurations against prior or reference snapshots.

Website Design & Content Management

For several Federal websites, Eye Street has been instrumental in multiple complete site redesign implementations, including look and feel, format, and site organization under high pressure and short deadlines. Additionally, our integration of the TeamSite Content Management System (CMS) for one agency is recognized as a model for outstanding architecture and implementation, and compelled other Federal organizations to have us implement the TeamSite CMS for them as well.

Varied Purpose Web Applications

On an assortment of Federal subcontracting engagements, Eye Street has built a multitude of small to midsize internally and externally facing web applications, including, for example, a multi-dimensional call center traffic analysis, forecasting, and optimization system, an XML-based press release management system, a custom photo album and management system, an incident preparedness survey and assessment tool, and a document/resource library management system.

Financial Data Analysis, Reporting & Security

For a financial industry Client, Eye Street managed the successful migration of data from various legacy systems to standards-compliant environments, designed and developed portfolio reporting systems for holdings, performance, and transaction data, and assisted in the development of systems for managed asset account fee calculation and enterprise-wide distributed security.

Customer Care

Eye Street performed the planning, analysis, and design of a customized customer care application for a large business Client, led a significant data migration effort from various legacy systems, and implemented various interfaces to support integration and communication with Client business systems.

Enterprise Sales Force Automation

Eye Street provided analysis, design and development services for the implementation of an enterprise sales force automation system, including the development of a standards-compliant data model and system architecture, and proper system sizing and performance tuning.

Clients

Eye Street’s engagements with a client may be short or long term, but our goal is always to make a long term, valuable contribution to our clients’ success. We are proud to have worked for, or with, the following leading organizations.

Government

• Defense Information Systems Agency (DISA)
• Department of Homeland Security (DHS)
• Federal Emergency Management Agency (FEMA)
• Transportation Security Administration (TSA)
• United States Department of Agriculture (USDA)
• United States Fire Administration (USFA)

Commercial

• Acquia
• Aerient
• Alfresco
• America Online (AOL)
• Apple
• BAE Systems
• BellSouth
• Bose
• Constellation
• Convergys
• Fannie Mae
• ForeSee Results
• General Dynamics
• Government Services IPT
• IBM
• John Hancock
• Kajeet
• L-3 Titan
• Legg Mason
• Microsoft
• Network Solutions
• Northrop Grumman
• Oracle
• Revolution Messaging
• RightNow Technologies
• SAIC
• Sprint
• Symantec
• Verizon
• Wellington Financial

Higher Eduction and Non-Profit Associations

• Eastern Kentucky University
• Harvard University
• International Red Cross
• Massachusetts Institute of Technology

Partners and Affiliates

To better support our clients Eye Street maintains strategic relationships with the following industry-leading technology companies.

Acquia

Acquia uses content management and community in order to re-vamp an organization’s social publishing. Acquia offers a network of services in order to simplify the operation of a site, hosting and/or commercial support by implementing free Drupal distribution.

ForeSee Results

Fore See’s products and analysis are based on the American Customer Satisfaction Index (ACSI). This helps to improve satisfaction and impact business goals by measuring customers’, applying predictive analytics, and conducting usability analysis.

Image Works Studio

ImageWorks Studio provides organizations with class branding, marketing, and creative services with a lower price tag. They use creative and technical talent to offer full-service marketing and branding services including but not limited to web design and development, marketing and sales strategies, advertising campaigns and logos and corporate identity.

International Association of Emergency Managers (IAEM)

The International Association of Emergency Managers (IAEM), which has more than 5,000 members worldwide, is a non-profit educational organization dedicated to promoting the “Principles of Emergency Management” and representing those professionals whose goals are saving lives and protecting property and the environment during emergencies and disasters.

K2Share

K2Share, LLC is a leading provider of information technology-based business solutions specializing in systems engineering and integration, managed services, and e-learning solutions. They offer extensive capabilities in software design, on-site technical assistance, custom content creation, application management, and support services.

Lebsontech

Lebsontech conducts all types of qualitative or quantitative user research, including usability and social-scientific projects, as well as traditional market research. Their services include custom training, mobile services, information architecture, search engine optimization and web analytics.

Revolution Messaging

Revolution Messaging offers the tools and guidance of political and non-profit experience to evolve organizing methods and tactics to more effectively and efficiently communicate the client””’s message. Services include mobile communications, social media and lifestyle marketing.

RightNow Technologies

RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 800 people, and serves nearly 2,000 organizations worldwide.

RightNow is helping rid the world of bad experiences one consumer interaction at a time, 8 million times a day. RightNow CX, the customer experience suite, provides what an organization needs to deliver exceptional customer experiences across the web, social networks, and contact centers, all delivered via the cloud. With more than eight billion consumers served, RightNow is the customer experience backbone for nearly 2,000 organizations around the globe.

CX is a revolutionary approach to delivering great customer experiences that create loyalty, grow sales, and increase efficiency. CX is not a new name for CRM (Customer Relationship Management). It is built from the ground up for consumer-centric organizations and puts customers at the center of the experience. CX marks the shift from internally focused solutions to solutions that focus externally to deliver superior customer experiences.

SECAF

Founded in 2001, the Small and Emerging Contractor Advisory Forum (SECAF) enables the small and emerging government contractor to achieve maximum growth in a highly competitive marketplace. SECAF provides companies with business resources, access to influencers and government agencies, advocacy opportunities and education. With more than 250 members, SECAF boasts one of the highest organizational retention rates in the Washington, D.C. metropolitan region.